Body Language says it all!!!

   NONVERBAL COMMUNICATION

   Azzy is back! And this time as promise I would like to discuss with you about our Body Languages. It does sends out various meaning depending on how you interpret it. However, most of the time we would trust the nonverbal cue rather than what you said because it comes out naturally. Confusing? I bet it happens all the time. I know it happens to me. Do you know that I even smile when I'm sad or angry? Hahaha~ I know it's weird but yeah that's me. That's why it's confusing!

Facial Expressions & Eye Contact

   Some facial expressions can be very confusing to others especially when we are talking about strangers. Usually, we would adapt and understand the normal facial expressions made by our friends because we are used to communicate with them. One minute she can smile and the next thing you know she gives that frowning face all the way back to you. And without knowing why, you probably start to blame yourself for the words that you said to her earlier or perhaps it is just another argument that she had with her boyfriend who turns her into this zombie walking lady. Hahaha~ But then again we all have to make sure that we have the right face appearance in work! Otherwise, you won't last long in the industry. I have to say it's a challenge especially for those stewardess who was forced to smile even when the passenger was criticizing or cursing her. Remain calm and response nicely is the best way to lower down their level of anger. After all, smile is like a common thing that you have to do everyday, even when you don't feel like it. 

   I just want to share this particular incident that happen at my work place in Coast London Boutique, Pavilion. My store manager has a good working skill but not really friendly jolly type. There's a day where a customer came in and ask me why she looks so furious. She never smiles and she has the face worst than a black cheetah. Hearing that, of course I want to burst into laughter but knowing the etiquette of working I just told the customer that she had a tough day. By doing so, perhaps she would just leave it at that, but apparently the customer went straight to my boss and said that she needs to learn to be friendly and smile like me. In fact, she ask my boss to learn from me! Hahaha~ I can't believe I just heard that. One of the reason why my boss don't really like me because of my friendliness. Customer always came in and find me. But she can't say much as I boost up the retail market instantly the moment I join in. 

   Clothes & Appearance 

   Another situation that occur at my workplace which I found rather astonishing is that when customer started asking me about the business there. Most of them thought that I am the boss there as I could wear whatever I want as long as it is in black color since I'm just a temporary staff. But I guess people hold the concept of the darker the color you wear the higher your position is. Well, can't blame me though, because the other senior staff has to wear uniform in purple or red. As for me, I am wearing black pencil skirt with blouse. With my bun hair and my pearl earing who wouldn't thought I'm the boss right? hahahah~ But I'm just following the handbook, the proper way to dress as my position is Fashion Advisor. I have to look good since I'm dealing with big customer like president's wives, ambassadors, CEOs, actress and other major artist. The look upon me as their role model, so I have to gain their trust to dress them up. here is one of my picture with well known Malay actress, Zizie Ezette. She is such a bubbly person and I enjoyed working with her, because she listens to my suggestion. 

   I guess that's all  for now. I do have a lot to share but I don't want to drag your eyeballs towards tiredness. I shall stop here then. But one thing I have to say that we have to bear in mind nonverbal can be varies and I have to say people who are deaf and mute has the most respect from me as they can still communicate without using any verbal. As showing the respect to them, I took an effort to learn sign language which I practices from time to time with my grandfather. He helps me a lot in understanding the less fortunate as he is the man behind the "OKU" organization. 

I shall teach some of the sign languages in the class if you are interested.

Check out these links on youtube, there are helpful! Watch & LEARN! 

• http://www.youtube.com/watch?v=Mi6h8zktO1s&feature=related
• http://www.youtube.com/watch?v=RX3eBScTQNQ&feature=related
• http://www.youtube.com/watch?v=zhU5QZPdZ70&feature=fvw

Till then,

QueenAzzyDalla ;>

How well is your listening? Be Amazed how CONFUSING it can be!

   Happy SUNDAY everyone!!! How are you feeling? Hope you have the greatest weekend ever! What about you Ms. Allison? Had a great time at the training I supposed? Which required lots of Effective Listening Skill right? hahahaha~ Hope it went good on your side. I know how draggy it can be if I attend one of those, just need to find something FUN from it. 

  Do you know that being an emcee require you to have an extra effective listening skill? Because there's simply loud noise from everywhere and you need to keep everyone in the flow! On top of that, you have to pay attention to your partner as well so that we can interact casually without any stumble words in between. (Jose & me hosting for Legend to Life Night)

Jose as MJ & me as Marylin Monroe!!! =)

   

    Anyways, how well do you think you do when listening to someone? Do you understand exactly what the person says? I know sometimes it can be hard. In fact, we usually have the tendency to assume what will happen or how the story ends. The listeners we are today is widely constructed by the previous response also known as STROKES given by our parents and surrounding when we are young. If you received positive strokes and people listen to you most of the time, most likely you would listen to others when your adults. However, if your mom keep on shush you every time you try to give your point of view, you may think that speaking is important than listening. In the end, you just can't wait to say something and won't listen to the main point.

   Honestly, we all love to talk. We can talk from day till night without stopping if we can, that is if someone willing to listen of course. Otherwise, there's no point of talking anyway. In my life, I have never encounter any problems with my friends or had any arguments except with my boyfriend. That is a different story because we have to argue to show some love with your boyfriend, right ladies? hahahaha~ Frankly, my friends love me because I'm a good listener. Most of the time they caught me at the wrong time like when I'm in the cinema watching movie or when I'm having important dinners. But as a friend, I know I have to be there for them in time of need. I would listen to them without any hesitation. What we don't understand about effective listening is that we always thought that when we listen to someone's problem, we should give advice or solutions to it. But actually that's not what they want, that's not how it works! All they want is for you to LISTEN!  

   Personally, I have people coming to me from time to time to share their problems. Sometimes, I feel like I'm an unqualified psychologist. Sat in my room and listening to people's problem. But I do quite a lot of preaching as well! When my house mates are bored, they would ask me to tell my past experience story such as how to deal with family matters, relationships, friends and life. It's always good to listen to other people as it will give you some insights of what they really are and how they would react to their problems. 

   For example, my ex-boyfriend would always come to me to share his opinions about anything or problems. Even my best friend ask why on earth he's still come and find you when he has a girlfriend to talk to. The answer is simply because I listen and she don't. There were a time where all we have to do is just listen but not giving any solution. It is their life, and they should take control of their life and not us.

   Last night, I received a news from my friend saying that one of our friend commit suicide. She is a good Indian friend but the way she tackles her problem is just wrong. I was so devastated when I hear that because I was away and I could not be there to hear her problems. She decided to kill herself when she knew that she was pregnant. Instead of discussing it with her parents she kill herself. She says that her parents will never understand and they would never listen to her. See how effective listening is vital in someone's life? it can even lead to fatal. 

   

   There are some nonverbal gestures for you to pay attention to when listening to others. It may seems little or less important but these are the signs that will give you the hint of how the person really feels inside and what's playing in their mind. I shall discuss it in my next post. Till then, just make sure you listen to your friends when they need you!

  P/S: I would like to take this opportunity to say a gargantuan thank you to my mom for being there for me and listen to me without any complains! You are the BEST MOM ever! Love you to heaps!

   

  

Organizational Communication & Improving Interpersonal Relationships

     Hello people, I'm so sorry for the lateness in updating my blog. Been busy with the IELTS exam and on top of that fell sick; GASTRIC + FEVER to the max is such a KILLER! Hope none of you fell sick like I did. Let's just cut it short and I shall begin with the topic that I should write on.

Organizational Communication

   As we heard the story from Ms. Diana earlier about how her experiences working in bank affects her attitude with her cliques and her bosses, I would like to share with you some of the stories that happen in a company back in UK. To starts off, first I shall give the basic info so that you can get the idea what the company is like. 

"LGMK" company is a well-known advertising company in UK and it has many top clients. For most of the big advertising company, of course it works within the Transformational Model as they communicate across the world to expand their market. This can be seen from the video conference that they had each month among the top board directors to discuss about their company. Each unit plays different role in carrying the research upon consumer as well as gaining the latest update in different region for them to come out with the best advertisement. 

However, like we discuss in the class earlier each organization can carry more than one traits. I believe in most of the organization these days, we try to apply all traits in order to achieve the best result. From my reading, "LGMK" has organized a Team-Building Weekend for the Creative Department.They had  2days off in the suburb; what the boss thought it would be the best way for all of them to get along and know each other better went the opposite. The places were great, but the only problem that seems to annoy the workers is that they does not think that the game they played such as  "Get-To-Know-U" and "ZIP ZAP BOING!" will do any good for their department.  The boss of the Creative Department, Josh thought that by keeping the workers happy and emotional in check would boost up the creativity in them. Sometimes, the "traditional" way works best. In the end, they all had a night out at the bar having their drinking session. 

The incident above can be applied to the Human Relations Model, the boss and the workers can relate easily in the open up drinking session. In fact, they had a great time despite that everyone was a bit pissed at Josh for making them went to the worthless creative camp earlier. Same applied to us, generally we would prefer to have dinner or go over for "teh tarik" to have a catch up session within our cliques or bosses. In that way, it helps us to feel free to open up to them without feeling tense or stress.

Improving Interpersonal Relationships

   Four main characters in interpersonal relationships are Hidden, Close, Blind and Open. Personally, I'm a Blind person but I also scored Open and Hidden as my second characters which only 1 mark different than Blind. From this result, we can say that each person has different personalities at given situations. Understanding the person that we work with in the organization certainly will help us to achieve better understanding and goals. 

    Back to the "LGMK" company, I shall describe some of the relationship that occurs in the company. 


Open Vs. Open:  Both Amelie & Duncan are partner for their advertisement project. They have worked together for a very long time and understand each other well. For example, when Amelie is feeling stressed due to lack of ideas for their project, Duncan would go out and brought in some coffee as well as chocolate knowing that Amelie can only think properly when she has caffeine and glucose in her body. On the other hand, if there is any disagreement among them, they would lay it out and discuss upon it to achieve mutual understanding.   


Hidden Vs. Close: Applied between Amelie and her boss, Josh. Amelie seems to be hidden, in other words control her movements or not sharing much whenever Josh is around. She is trying to show some respect and does not feel comfortable when Josh is around. Josh on the other hand was portrayed as a closed person by Amelie because Josh usually doesn't talk much. Normally, Josh would stop by to monitor Amelie and Duncan in the meeting room and only says a few words to keep them going. 


Blind Vs. Open:  Amelie's perspective towards Josh changed, after the incident happen at the Wing Manor Inn. Amelie's look up at Josh, the way he respond and take care of his employees in professional way. Amelie has been blind for all this time for not seeing the true Josh. Amelie certainly respect Josh more and seek for his opinion from time to time. In fact, there's a scene where both of them were working late and Josh offers Amelie for a ride. Amelie felt uncomfortable but accept it anyway. It triggers her how ignorant she was for not knowing where her boss lives. Since then, they both make an effort to open up more to work on their interpersonal relationships.




   Those are some of the example that I found in the book that I read. In real life, it does happen. We often judge people for not being open enough or too close to even share a story. What we don't realized is that these characteristics can change throughout times. Some people may be open to certain people that they trust and might not to the other. What important is that how we manage and cooperate it among us. 

Remember, there's always a WAY to work at for a BETTER understanding in Organizational Communication!

Based from the book: Step on it, Cupid! by Lorelei Mathias

Hope you get the messages that I want to share this time around =)
Next, how well you can listen when I said something...

Toddles,
Azzy

When AZzY is CONFUSED!

   Bonjour to Ms. Allison and my fellow classmates. Sorry for taking such a long time to post a blog since I have a chaotic blog. Anyways, I was told by my Mike that we suppose to do an introduction on ourselves for the first blog, which I already did that on my another blog, tumblr. I guess I have to start all over again then. As we already mingle around for few weeks in the class, I'm sure all of you know my name, Azirah Azman also known as Datin Azirah, hahaha.
  
   I just joined SEGi ADP recently in the March intake 2010 since I transferred from Nilai University College(NUC). Back then I used to be the Prom Queen and also known as the Queen of Secretary which is associated with the position that I hold in the Students Representative Council of NUC. The reason why I take communication as my major is because I like to talk and communicate with people.  I always have this "I want to know what you think about this" attitude. Just a curious feeling, but mostly it won't affect me on any decision that I have to make. I'm quite stubborn when it comes to that.

   I grew up in Johor Bahru, went to Sultan Ismail High School where the competition is never seems to fade. Those genius students always get on my nerves, but I like to look at study as a FUN thing. Despite on my girlish appearance I actually like adventure. There are so many things that I want to try in this world, and my goal is to travel to all 14 wonders of the world.

   Anyways, I don't think I could write down everything in one post, so if you have any question feel free to ask or comment. Besides, we will be seeing each other from time to time in the class.

  I will post more as a response to the speech given by Ms.Diana the other day since I came across on something that I read in a novel.

Let the FUN begins!!!
Azzy